Privacy policy and Cookie Policy
PT. TRUSTGUARD SOFTWARE ("us", "we", or "our") operates the website https://trustguard.solutions and any associated services (hereinafter referred to as the "Service"). Your privacy is important to us, and we are committed to protecting your personal data while you use our Service. This Privacy Policy outlines how we collect, use, store, and share your information in compliance with applicable data protection laws, including but not limited to Indonesia’s Personal Data Protection Law (PDP Law) and other relevant regulations.
By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as in our Terms and Conditions.
For residents of the European Union (EU), we comply with the General Data Protection Regulation (GDPR) when processing your personal data. For residents of California, USA, we adhere to the California Consumer Privacy Act (CCPA) where applicable.
1. Definitions
2. Information Collection and Use
We collect several types of information for various purposes to provide and improve our Service to you.
3. Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:
Usage Data
We may also collect Usage Data automatically when you access our Service. This may include:
We use cookies and similar tracking technologies to monitor activity on our Service. Cookies are small files stored on your device that help us improve your experience. You can instruct your browser to refuse all cookies, but this may limit your ability to use certain features of our Service.
Examples of cookies we use:
4. Use of Data
We use the collected data for various purposes, including:
5. Legal Basis for Processing Personal Data
If you are from the European Economic Area (EEA), our legal basis for processing your Personal Data depends on the context in which we collect it. We may process your data because:
6. Retention of Data
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on servers located outside your jurisdiction. By using our Service, you consent to this transfer. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
8. Disclosure of Data
We may disclose your Personal Data in the following circumstances:
9. Security of Data
We use commercially acceptable means to protect your Personal Data, but no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
10. Your Data Protection Rights
If you are a resident of the EEA, you have the following rights:
11. Service Providers
We may use third-party companies to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for other purposes.
12. Links to Other Sites
Our Service may contain links to third-party sites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
13. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when they are posted.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: finance@trustguard.solutions
Address: Jalan Ratna Nomor 80, Kota Denpasar, Provinsi Bali, Kode Pos: 80239
Phone: +447488818410
By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as in our Terms and Conditions.
For residents of the European Union (EU), we comply with the General Data Protection Regulation (GDPR) when processing your personal data. For residents of California, USA, we adhere to the California Consumer Privacy Act (CCPA) where applicable.
1. Definitions
- Service: The website https://trustguard.solutionsand any related services operated by PT. TRUSTGUARD SOFTWARE.
- Personal Data: Information that identifies or can be used to identify an individual, such as name, email address, phone number, or government-issued ID.
- Usage Data: Information collected automatically when you use the Service, such as IP address, browser type, pages visited, and device information.
- Cookies: Small files stored on your device that help us improve your experience on our Service.
- Data Controller: The entity that determines the purposes and means of processing personal data. For this Privacy Policy, PT. TRUSTGUARD SOFTWARE is the Data Controller.
- Data Processor: A third party that processes personal data on behalf of the Data Controller.
- Data Subject (or User): Any individual who uses our Service and is the subject of Personal Data.
2. Information Collection and Use
We collect several types of information for various purposes to provide and improve our Service to you.
3. Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:
- Full name
- Email address
- Phone number
- Government-issued ID details
- Payment information
- Technical data (e.g., IP address, browser type)
Usage Data
We may also collect Usage Data automatically when you access our Service. This may include:
- Your device’s IP address
- Browser type and version
- Pages visited on our Service
- Time and date of your visit
- Time spent on pages
- Unique device identifiers
We use cookies and similar tracking technologies to monitor activity on our Service. Cookies are small files stored on your device that help us improve your experience. You can instruct your browser to refuse all cookies, but this may limit your ability to use certain features of our Service.
Examples of cookies we use:
- Session Cookies: To operate our Service.
- Preference Cookies: To remember your settings and preferences.
- Security Cookies: For security purposes.
4. Use of Data
We use the collected data for various purposes, including:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service
- To provide customer support
- To gather analysis or valuable information to improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
- To provide you with news, special offers, and general information about our services
5. Legal Basis for Processing Personal Data
If you are from the European Economic Area (EEA), our legal basis for processing your Personal Data depends on the context in which we collect it. We may process your data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and does not override your rights
- To comply with legal obligations
6. Retention of Data
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on servers located outside your jurisdiction. By using our Service, you consent to this transfer. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
8. Disclosure of Data
We may disclose your Personal Data in the following circumstances:
- Business Transactions: If we are involved in a merger, acquisition, or asset sale, your data may be transferred.
- Legal Requirements: If required by law or in response to valid requests by public authorities.
9. Security of Data
We use commercially acceptable means to protect your Personal Data, but no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
10. Your Data Protection Rights
If you are a resident of the EEA, you have the following rights:
- The right to access, update, or delete your Personal Data
- The right to rectify inaccurate or incomplete data
- The right to object to the processing of your data
- The right to data portability
- The right to withdraw consent
11. Service Providers
We may use third-party companies to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for other purposes.
12. Links to Other Sites
Our Service may contain links to third-party sites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
13. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when they are posted.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: finance@trustguard.solutions
Address: Jalan Ratna Nomor 80, Kota Denpasar, Provinsi Bali, Kode Pos: 80239
Phone: +447488818410
Legal bases
data
Purpose
• Necessary for the performance of a contract, such as a subscription or service request to use TrustGuard products/services.
• Necessary for compliance with laws, including, among others, anti-money laundering laws and service supervision.
• Necessary for compliance with laws, including, among others, anti-money laundering laws and service supervision.
- Consent, in the case of responding to interest forms for using TrustGuard products/services, including marketing that directly affects the data subject's privacy rights, such as direct marketing.
- Full name.
- Email address.
- Phone number.
- Cookies.
- Your requests.
- Information you provide to TrustGuard.
Marketing activities
Data
- Full name.
- Date of birth.
- Address.
- Email address.
- Phone number.
- Government-issued ID details.
- Tax identification number, tax status.
- Payment details.
- Technical data (IP address, login, preferences).
- our requests, preferences, feedback, and other information collected when you communicate withTrustGuard.
Purpose
Use of TrustGuard products/services and compliance with laws and regulations
Your Data Protection Rights
You have the following rights regarding your personal data:
Personal Data of Children and Minors
We do not knowingly collect, process, store, use, or disclose the personal data of individuals who do not have sufficient legal capacity to perform work and/or provide services under the laws of their country of citizenship and/or permanent residence, unless permitted by applicable laws.
You must not use TrustGuard services if:
Cookies
Please refer to the TrustGuard Cookie Policy to learn about the types of cookies we use, for what purposes, and how you can manage your cookies.
WHEN AND HOW WE SHARE INFORMATION WITH OTHERS
To provide you with certain features and services, we must share your personal data with partners, external third-party service providers, related entities, and regulatory authorities. They process your personal data based on data processing agreements and according to strict instructions, which do not allow them to use your data for any other purposes without notifying you or obtaining your consent. The categories of parties we may share your data with include:
Additionally, we may disclose your personal data to third parties if: (1) you request or authorize it; (2) to address emergencies or acts of God as provided by law; and (3) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf.
SECURITY OF YOUR INFORMATION
To help protect the privacy of personal data you transmit when accessing and using our services, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to employees who need to know that information to provide services to you.
Marketing Communications
We may use some of your personal data to determine which products, services, special features, and offers from TrustGuard may be of interest to you. You may receive marketing emails and text messages (marketing communications) from TrustGuard if you have requested information from TrustGuard and/or agreed to receive marketing communications from TrustGuard, or if you are a registered user of TrustGuard services and have not opted out of receiving such communications.
You can ask us to stop sending you marketing communications at any time by following the opt-out instructions contained in our marketing email or message sent to you (if available). You can also let us know directly that you prefer not to receive any marketing communications from TrustGuard by emailing finance@trustguard.solutions.
DATA STORAGE AND RETENTION
We retain your personal data for as long as necessary to achieve the purpose for which it was collected, usually for the duration of our contractual relationship plus any period thereafter as required or permitted by law, or to satisfy any legal obligations. When the data is no longer required, it will be deleted.
CHANGES AND UPDATES TO THE PRIVACY POLICY
We may change this Privacy Policy from time to time. When we make updates, changes, or revisions, they will be effective when we post the updated Privacy Policy on our Website. We will notify you and provide you with an opportunity to review this Privacy Policy before you choose to continue using our Website.
You have the following rights regarding your personal data:
- Right of access to your data – You have the right to ask us if we are processing your personal data, why we are doing so, under what legal basis, the categories of data we process, who we share your data with, how long we retain it, and to request a copy of the data we are processing. If you cannot find sufficient information in our Privacy Policy, please contact us.
- Right to object to certain processing – Direct marketing or processing of certain data.
- Right to have your data deleted – Also known as the "right to be forgotten." You can exercise this right if you withdraw your consent and there is no further legitimate interest or legal basis for processing your data, if your objection to processing under legitimate interests outweighs our interests, if the processing is no longer necessary, if a law requires the data to be deleted, or if the processing is unlawful.
- Right to restrict processing – If the personal data we process is inaccurate, if our processing is unlawful, if the data is no longer necessary for the original purpose of processing but needs to be retained for potential legal claims, or if you have objected to processing carried out under legitimate interests and we are still determining whether there is an overriding need to continue processing.
- Right to data portability – You can request your data that we process using a computer, which you provided to us based on consent or because it was necessary for a contract.
- Right to ask about automated decision-making – You have the right to ask us to explain the logic involved in any automated decisions and for the decision to be reviewed by a human if it affects your rights or freedoms.
- Right to rectification – If any of your personal data we hold is inaccurate, you can request to have it corrected.
- Right to lodge a complaint – You have the right to lodge a complaint with the competent data protection authority if you have concerns about how we process your personal data. However, we would appreciate it if you contacted us first and gave us an opportunity to resolve the issue.
Personal Data of Children and Minors
We do not knowingly collect, process, store, use, or disclose the personal data of individuals who do not have sufficient legal capacity to perform work and/or provide services under the laws of their country of citizenship and/or permanent residence, unless permitted by applicable laws.
You must not use TrustGuard services if:
- You do not have sufficient legal capacity to use TrustGuard services in accordance with the national laws of your country of citizenship and/or permanent residence; or
- You have not obtained all necessary permissions and consents to perform work and/or provide services in the country of which you are a citizen and/or in which you permanently reside and/or from which you access and/or plan to use TrustGuard services.
Cookies
Please refer to the TrustGuard Cookie Policy to learn about the types of cookies we use, for what purposes, and how you can manage your cookies.
WHEN AND HOW WE SHARE INFORMATION WITH OTHERS
To provide you with certain features and services, we must share your personal data with partners, external third-party service providers, related entities, and regulatory authorities. They process your personal data based on data processing agreements and according to strict instructions, which do not allow them to use your data for any other purposes without notifying you or obtaining your consent. The categories of parties we may share your data with include:
- Payment service providers and banks (to fulfill payment obligations);
- KYC/KYB/AML service providers (for due diligence purposes and to comply with applicable laws);
- Third parties taking legal actions related to debt collection on our behalf (in accordance with applicable laws);
- Our legal, accounting, and auditing service providers, government authorities, authorized bodies, and law enforcement agencies.
Additionally, we may disclose your personal data to third parties if: (1) you request or authorize it; (2) to address emergencies or acts of God as provided by law; and (3) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf.
SECURITY OF YOUR INFORMATION
To help protect the privacy of personal data you transmit when accessing and using our services, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to employees who need to know that information to provide services to you.
Marketing Communications
We may use some of your personal data to determine which products, services, special features, and offers from TrustGuard may be of interest to you. You may receive marketing emails and text messages (marketing communications) from TrustGuard if you have requested information from TrustGuard and/or agreed to receive marketing communications from TrustGuard, or if you are a registered user of TrustGuard services and have not opted out of receiving such communications.
You can ask us to stop sending you marketing communications at any time by following the opt-out instructions contained in our marketing email or message sent to you (if available). You can also let us know directly that you prefer not to receive any marketing communications from TrustGuard by emailing finance@trustguard.solutions.
DATA STORAGE AND RETENTION
We retain your personal data for as long as necessary to achieve the purpose for which it was collected, usually for the duration of our contractual relationship plus any period thereafter as required or permitted by law, or to satisfy any legal obligations. When the data is no longer required, it will be deleted.
CHANGES AND UPDATES TO THE PRIVACY POLICY
We may change this Privacy Policy from time to time. When we make updates, changes, or revisions, they will be effective when we post the updated Privacy Policy on our Website. We will notify you and provide you with an opportunity to review this Privacy Policy before you choose to continue using our Website.